Qualitative assessment of women’s satisfaction with maternal health care in referral hospitals in Nigeria

by Friday Okonofua, Rosemary Ogu, Kingsley Agholor et al.
Reproductive Health 2017 14:44 – Published: 16 March 2017

8 pp. 595 kB

Available evidence suggests that the low use of antenatal, delivery, and post-natal services by Nigerian women may be due to their perceptions of low quality of care in health facilities. This study investigated the perceptions of women regarding their satisfaction with the maternity services offered in secondary and tertiary hospitals in Nigeria. The authors conclude that a women-friendly approach to delivery of maternal health care based on adequate response to women’s concerns and experiences of health care will be critical to curbing women’s dissatisfaction with modern facility based health care, improving access to maternal health, and reducing maternal morbidity and mortality in Nigeria.

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