Electronic transfers in humanitarian assistance and uptake of financial services: a synthesis of ELAN case studies

by Sarah Bailey
Humanitarian Policy Group (HPG) at the Overseas Development Institute (ODI), March 2017

26 pp. 495 kB

The Electronic Cash Transfer Learning Action Network (ELAN) undertook case studies on humanitarian electronic transfer (‘e-transfer’) projects in Ethiopia, Zimbabwe and Bangladesh. The case studies examine the extent to which:

  • recipients used digital financial services (e.g. money transfers, savings, credit, purchases) through mobile money;
  • the factors that affected recipients’ uptake of these financial services; and
  • considerations for future humanitarian programmes aiming to increase the use of digital financial services among recipients.

The case studies show that receiving humanitarian cash transfers through mobile money can increase the use of certain services but does not automatically lead to widespread or sustained uptake.

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