Consumer satisfaction with tertiary healthcare in China: findings from the 2015 China National Patient Survey

by Jing Sun, Guangyu Hu, Jing Ma et al.
Int J Qual Health Care (2017) 29 (2): 213-221

9 pp. 415 kB

Chinese hospitals need to pay more attention to offering more humane care to patients, hospital environment and process management improvement, reducing waiting times for seeing doctors and outpatient testing, and improving amenity services such as better food in the wards.

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