Humanitarian Futures for Messaging Apps

Understanding the Opportunities and Risks for Humanitarian Action

by Jacobo Quintanilla, Philippe Stoll, Tom Walker et al.
International Committee of the Red Cross (ICRC), March 2017

98 pp. 3.3 MB
https://shop.icrc.org/icrc/pdf/view/id/2458

Messaging apps have great potential to make a positive impact in situations of crisis. They can also introduce risks relating to security, data protection and privacy. Humanitarian organizations need to better understand the opportunities and risks in order to develop responsible, effective and safe ways to use messaging apps to meet the needs of people affected by armed conflicts, internally displaced people, refugees or migrants.

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