Managing cash-based programmes in a volatile markets context: The case of delivering cash using mobile money during the Zimbabwe cash liquidity crisis

by Ruth Aggiss and Ciara O’Malley
CARE International UK, July 2017

16 pp. 307 kB

This case study of the first large-scale humanitarian cash programme in Zimbabwe presents learning and recommendations on how to design and adapt cash transfer programmes to mitigate the risk of a cash liquidity crisis. The study explores how the programme, which delivered cash through mobile money, coped with a national cash liquidity crisis. Mobile money proved to be a highly flexible way to deliver cash during a liquidity crisis, given its option for e-purchasing, which enabled continued access to food. The case study concludes with a set of more widely applicable recommendations that could apply beyond Zimbabwe in contexts with similar features.

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