Managing cash-based programmes in a volatile markets context: The case of delivering cash using mobile money during the Zimbabwe cash liquidity crisis

by Ruth Aggiss and Ciara O’Malley
CARE International UK, July 2017

16 pp. 307 kB
http://insights.careinternational.org.uk/media/k2/attachments/CARE_Managing-cash-
programmes-guidance-note_July-2017.pdf

This case study of the first large-scale humanitarian cash programme in Zimbabwe presents learning and recommendations on how to design and adapt cash transfer programmes to mitigate the risk of a cash liquidity crisis. The study explores how the programme, which delivered cash through mobile money, coped with a national cash liquidity crisis. Mobile money proved to be a highly flexible way to deliver cash during a liquidity crisis, given its option for e-purchasing, which enabled continued access to food. The case study concludes with a set of more widely applicable recommendations that could apply beyond Zimbabwe in contexts with similar features.

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