Mobile phone use among patients and health workers to enhance primary healthcare: A qualitative study in rural South Africa

by Jocelyn Olivia Todd Anstey Watkins, Jane Goudge, Francesc Xavier Gómez-Olivé et al.
Social Science & Medicine 198 (2018) 139–147

9 pp. 413 kB

Mobile phones have the potential to improve access to healthcare information and services in low-resourced settings. This study investigated the use of mobile phones among patients with chronic diseases, pregnant women, and health workers to enhance primary healthcare in rural South Africa. The authors conclude that the bottom-up use of mobile phones has been evolving to fill the gaps to augment primary care services in South Africa; however, barriers to access remain, such as poor digital infrastructure and low digital literacy.

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