by D Rajasekhar, K S Manjunath, R Manjula
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, August 2016
In India, various ministries and government agencies are responsible for social security programmes for the informal sector, ranging from child benefits, scholarships and old-age pensions to health and accident insurance. However, many of these benefits do not reach informal sector workers and their families. To change this the government of Karnataka has introduced Single Window Service Centres as integrated public service delivery mechanisms at village level – and this innovative approach is showing an impact.