QUEST (Quality Upheld, Every Service, Every Time), 2018
A woman receives high-quality care when she can choose from the full range of contraceptive options that fit her needs, and when the information she receives is accurate, appropriate and timely. This means that the clinical and other personnel she interacts with are technically competent and free of judgment. Any follow-up services she needs must be available and of equal caliber. Donors, governments and civil society have shown a renewed interest in assessing the quality of contraceptive services from the client-provider perspective. While these analyses have revealed important information about quality, they have not addressed the systemic drivers of and barriers to quality. Nor has there been an examination of the current legal, policy and regulatory spheres affecting the quality of care delivered and the rights of individuals receiving that care.